ScanPay is a financial technology company. Banking services are provided by Blue Ridge Bank N.A; Member FDIC. ScanPay accounts are FDIC insured up to $250,000 per depositor through Blue Ridge Bank N.A

Is ScanPay a bank?

Absolutely nothing.Zero is our magic number. With ScanPay, you get a free business checking account. What this means is -Zero ATM fees, Zero transfer fees, Zero monthly fee and Zero minimum balance fees.

What are the fees for banking?

We have your back.Your deposits are insured up to $250,000 with our partner, Blue Ridge Bank, N.A.; Member FDIC.

Is my account FDIC insured?

ScanPay Visa® Debit Card is issued by Blue Ridge Bank N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.

What is the ScanPay Visa® Debit Card?

As a ScanPay checking account holder, you will get one virtual debit card and one physical debit card.

How many Debit cards can I get?

You will earn a flat 1% Cashback on all debit card transactions done in-store or on ecommerce websites.*You will not earn Cashback Rewards on cash advances, portion of purchases paid with rewards, balance transfers, illegal transactions. No Cashback on ATM transactions - cash withdrawals or cash deposits.For more information about cashbacks, please go through our cashback policy - <a href="https://scanpay.tech/Policies/Card-Cashback-Policy">https://goscanpay.com/Policies/Card-Cashback-Policy.</a>

Do I get any benefits of spending with ScanPay Debit Cards?

When you do a card transaction, it takes some time for the money to be debited from your ScanPay banking account. This usually happens because of the delay in settlement request by the merchant where you did the card transaction.You will receive the cashback after your ScanPay banking account has been successfully debited.For more information about cashbacks, please go through our cashback policy - <a href="https://scanpay.tech/Policies/Card-Cashback-Policy">https://goscanpay.com/Policies/Card-Cashback-Policy.</a>

When will I receive cashback for debit card transactions?

You will receive the virtual debit card immediately after your ScanPay banking account is successfully created.

When will I receive the virtual debit card?

You will receive the physical debit card within 7 days of opening the bank account. It will be sent via US mail to the shipping address provided at the time of registration.

When will I receive the physical debit card?

It is very easy.1. Open your ScanPay app and follow these steps -2. Click on the Banking symbol at the bottom right of the app3. Tap on ‘Account’You will see all details related to your ScanPay banking accountYou can also copy your account number by simply clicking on the eye button.

Where can I find my routing and account number?

We’ll tell you how. Simply open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. You will see a blue colored debit card. Click on ‘View details’.4. For security purposes, you need to verify your mobile number via code to access card information.5. Enter the code, and you’ll see your virtual debit card information

How do I find my virtual debit card information?

We’ll tell you how. Simply open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. You will see a black colored debit card. Click on ‘View details’.4. For security purposes, you need to verify your mobile number via code to access card information.5. Enter the code, and you’ll see your physical debit card information

How do I find my physical debit card information?

It is very easy.You can activate your physical debit card on your ScanPay app.Open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on Cards3. You will see a black colored debit card. Click on ‘Manage card’.4. Tap on ‘Activate card’

How can I activate my physical debit card?

Scanpay Banking does not offer credit in any form - whether it is credit cards, line of credit, loan or other forms of credit.

Can I apply for a credit card or a line of credit via my Scanpay Bank Account?

Simply open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Account’3. Click on ‘Statement’. You can download the monthly statement that you want

Where can I find my monthly statements?

It takes a few clicks to transfer money to someone else’s bank account.1. Open your ScanPay app and follow these steps -2. Click on the Banking symbol at the bottom right of the app3. Tap on ‘Transfer’Enter the recipient’s account details and initiate the transfer

How can I send money to someone else from my ScanPay checking account?

You can get money into ScanPay account when you accept payments using ScanPay payment solutions - either through QR or sending Invoice. This method attracts transaction processing fee.You can also get money by sending ACH/Wire to your ScanPay routing &amp; account number.

How can I get money into my ScanPay checking account?

There is no limit on receiving funds into ScanPay banking account.

Is there a limit for receiving funds?

Daily and Monthly limits are applicable. The limits vary depending on the account and you can see your limits in the APP.Simply open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Account’3. Click on ‘View ACH Limits’

Is there a limit on transferring funds?

Daily and Monthly limits are applicable. The limits vary depending on the account and you can see your limits in the APP.To know your card limit, open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. On the top right hand side of the relevant debit card, click on ‘manage card’. You can view your card limit by tapping on the ‘View Limit’ section.

Is there a limit for spending on the debit card?

You can freeze your ScanPay debit card on your own.Simply open your ScanPay app and follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. On the top right hand side of the relevant debit card, click on ‘manage card’.4. Click on ‘Freeze card’5. Complete the OTP verification process and your account would be successfully frozen.

How can I freeze my ScanPay debit card on temporary basis?

Please note that closure is permanent. Once closed, you will not be able to reactivate the card.If you just want to close he account on a temporary basis, you can go back and select the option ‘Freeze card’. But if you still want to close the account, follow these steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. On the top right hand side of the relevant debit card, click on ‘manage card’.4. Click on ‘Close card’5. Select the reason for closure.6. Complete the OTP verification process and your account would be successfully closed.

How can I close my ScanPay debit card?

Follow these easy steps -1. Click on the Banking symbol at the bottom right of the app2. Tap on ‘Cards’3. On the top right hand side of the relevant debit card, click on ‘manage card’.4. Click on ‘Change PIN’5. Enter your current PIN and enter the new PIN in the relevant space provided in the app.6. Complete the OTP verification process and your new PIN will setup.

How can I change the PIN of my ScanPay debit cards?

If you notice any unusual activity or charges you don’t recognize, contact our support team at <a href="mailto:support@goscanpay.com">support@goscanpay.com</a> immediately. One of our team members will work with you to confirm your activity.1. In the meantime, you can turn off transactions in the app to block any future transactions with your physical ScanPay debit card.2. If our support team does find that fraud has occurred, we will block the card and you can request for a new one to be sent. Any unauthorised transactions that weren’t already declined will be disputed so you won’t have to pay for something you didn’t purchase.

What should I do if I see an activity unauthorised by me?

No worries, we can help navigate through some options. If you’re able to communicate with the merchant directly and have them investigate as to why you were charged incorrectly, then that would be our best recommendation.More times than not, they can identify the discrepancy and correct the amount charged for you.However, sometimes it isn’t as easy, which is why we’re here to help. You can reach out to our support team at <a href="mailto:support@goscanpay.com">support@goscanpay.com</a> to file a claim to investigate the incorrect charge amount.

I authorised a transaction, but the amount is incorrect. What should I do?

You need not worry at all. You will be charged $20 only.Let us explain – When you use a credit or debit card to purchase gas, there is an authorization hold placed on the card. Gas stations and card issuers place holds to ensure full payment for the gas purchase because they do not know at the beginning of the transaction how much gas will be purchased. In your case, the $50 hold will remain until the transaction clears, which can take 48-72 hours.Ultimately, you will be charged $20 only.

I used my ScanPay Visa debit card to purchase $20 of gas. However, I see $50 hold in my banking account. Why have I been charged more?

1. Absolutely. Your ScanPay account is insured up to $250,000 through our banking partner, Blue Ridge Bank N.A.; Member FDIC.2. Every purchase you make with your ScanPay debit card is also protected by <a href="https://usa.visa.com/pay-with-visa/visa-chip-technology-consumers/zero-liability-policy.html">VISA’s Zero Liability Policy</a>, which means you’ll never be responsible for charges you didn’t authorise. We’ve also built in world-class security and data encryption to keep your personal info and account safe.

Are my ScanPay banking and card transactions safe?

There could be two reasons why you are seeing “Insufficient funds” on your debit card transaction -1. The balance available in your account is lower than the transaction amount2. The transaction amount is higher than card limit - please check the card limits in the banking section of your ScanPay mobile app

I am receiving “insufficient funds” on my debit card transaction even though I have the money in the account

Oh yes! You can add your ScanPay debit card to Google Pay and Apple Pay, and spend at your favorite shopping destinations.

Can I add my ScanPay debit card to Google Pay and Apple Pay?

If you are stuck with something, feel free to reach out to us at <a href="mailto:support@goscanpay.com">support@goscanpay.com</a>

What should I do in case of any confusion or query?

Collecting a payment with ScanPay is simple and easy, whether you're using the mobile app or the online version.&nbsp;With the ScanPay mobile app:&nbsp;1. &nbsp;Open the ScanPay mobile app&nbsp;2. &nbsp;Start a new payment by selecting the "New Payment" option on the Collect tab and entering the amount. You can also create an invoice by going to the "Generate Invoice" tab and filling in the details.&nbsp;3. &nbsp;You can collect payment either with "Tap to Pay" or by generating a QR code. With invoices, you can also share a link via text or email.&nbsp;4. &nbsp;For Tap to Pay, the customer simply taps their contactless-enabled card on your phone. The transaction is complete, and both you and your customer will receive a notification to confirm the payment.&nbsp;5. &nbsp;For QR code payments, your customer scans the QR code using their mobile camera, and a payment checkout page will open. They complete the payment, and both you and your customer will receive a notification to confirm the transaction is complete.&nbsp;With the ScanPay web version:&nbsp;1. &nbsp;Go to <a href="https://web.scanpay.tech/">web.scanpay.tech</a> on your desktop or tablet.&nbsp;2. &nbsp;Click on "Create Invoice" to start a new invoice.&nbsp;3. &nbsp;Enter the invoice details and click "Create and Share" to share your invoice with the customer. You can choose from a number of ways to share the link, such as generating a QR code or sending a link via text or email.&nbsp;4. &nbsp;Your customer scans the QR code using their mobile camera or clicks on the link provided, and a payment checkout page will open.&nbsp;5. &nbsp;They select their preferred payment option and complete the payment.&nbsp;6. &nbsp;Both you and your customer will receive a notification to confirm the transaction is complete.

How does ScanPay work? How will customers pay me?

No. Your customers do not have to download any mobile app. They can make an in-person payment even without providing their mobile number or email id.

Do I have to ask my customers to download ScanPay's mobile app?

No. Your customer does not have to share any personal information with you to complete the payment.Only if your customer wants a payment invoice/receipt, then his mobile number or email id is required.

Will my customers have to share their mobile number or email id with me?

Your customers can scan the QR code through their mobile's camera, or through any QR scanning app.

How will my customers scan the QR code?

Customers complete a payment from the safety of their own smartphone. After scanning the QR code, a payment checkout page opens in your customer's mobile. They then enter the relevant card details and complete the payment.Please note that ScanPay does not have access to your customer's card details.

Do customers enter their card details on my smartphone?

You will be able to offer Apple Pay, Google Pay, Bank Transfer (ACH), PayPal, and all major credit and debit cards bearing a Visa, MasterCard, American Express, or Diners Club logo.We continue to add more payment options all the time.

Which payment methods can I offer to my customers?

No. You have to sign up only for ScanPay. That's it!

Do I have to separately register with Apple Pay, Google Pay etc. as well?

Yes, you will soon be able to customize the payment options in your merchant app. We will let you know when this feature goes live.

Can I decide which payment methods I want to offer to customers?

As you read this text, we are building this feature.You will soon get the best payments app experience for your entire team.

Can multiple team members use the same ScanPay account to accept payments?

Sending an invoice is simple, whether you're using the mobile app or the web version:&nbsp;&nbsp;1. &nbsp;Start a new invoice by clicking on the "Generate Invoice" tab on the bottom of the screen in your ScanPay mobile app. On the web version (web.scanpay.tech), click on “Create Invoice” on the homepage or Invoices page&nbsp;2. &nbsp;Enter the invoice details as applicable - line items, discounts, additional fees, notes, and photos.&nbsp;3. &nbsp;Search for your customer or create a new one.&nbsp;4. &nbsp;Click on “Create and Share” to show the options to share the invoice. You can share the invoice in person with the QR code or send it via text, email.

How can I send an invoice to customers?

Adding your customer's details is not mandatory, but it can make generating invoices easier for repeat customers.&nbsp;To add a customer on the mobile app:&nbsp;1. &nbsp;Go to the list of customers. On the mobile app, Click on the menu button on the top left of the screen and select “Customers”.&nbsp;2. &nbsp;On mobile, start adding a new customer by clicking "+" symbol at the top of the “Customers”. On the online version&nbsp;3. &nbsp;Enter the customer's name, mobile number or email address.&nbsp;4. &nbsp;The customer is now added.&nbsp;To add a customer on the web version:&nbsp;1. &nbsp;Go to <a href="https://web.scanpay.tech/">web.scanpay.tech</a> and select “Customers” from the menu panel on the left.&nbsp;2. &nbsp;Click on “Create Customer”.&nbsp;3. &nbsp;Enter the customer's details - name, mobile number, email address, and address - and click “Create”.&nbsp;4. &nbsp;The customer is now added.

How can I add customers? Is it compulsory?

You can send a payment receipt or invoice to your customers after every successful transaction, whether you're using the mobile app or the web version:&nbsp;&nbsp;1. &nbsp;Go to the list of receipts. On the mobile app, this is the "Receipts" tab on the bottom right. On the web version, select the “Receipts” page from the left-side menu panel.&nbsp;&nbsp;2. &nbsp;Click on the relevant transaction and tap on the "Share receipt" button on the page or download from the web version.&nbsp;&nbsp;3. &nbsp;Choose a method to share the receipt - QR code, text, email, link - or download the pdf instead.

How can I send a payment receipt to my customers?

You can check the status of your transactions in a single click by going to “Receipts”. On the mobile app, this is the "Receipts" tab on the bottom right. On the web version, select the “Receipts” page from the left side menu panel. You will see a complete list of all your transactions till date, with the most recent transactions at the top of the list.&nbsp;Use the filters to find a particular transaction or a subset.

Where can I see a list of all transactions done through ScanPay?

Yes, you can download from both the mobile app and ScanPay online (<a href="https://web.scanpay.tech/">web.scanpay.tech</a>). On mobile app, go to the "Receipts" page and click on the "Download" button to get a PDF of your list of transactions. On the web version, you can export the list as a PDF or a CSV by choosing from the “Export” dropdown on the Receipts page.&nbsp;You can also filter transactions based on your preferred time period.

Can I download my transaction history?

We will transfer the payouts directly into your ScanPay bank account. You can check the payout status of all transactions in your ScanPay mobile app.

How will I receive my payouts?

Within 2 seconds.In the rare case that some error occurs and you do not receive the payout instantly, you’ll get the money in your ScanPay bank account on the same day.

In how much time will I receive the payouts?

If there’s a problem with a transaction or payout, feel free to reach out to us at <a href="mailto:support@goscanpay.com">support@goscanpay.com</a>

What should I do in case of disputes?

ScanPay is the simplest way to collect all types of digital payments.Once you collect a payment, we instantly transfer the funds directly into your ScanPay banking account.&nbsp; Within 2 seconds.Plus, when you spend this money through your ScanPay Visa® debit card, you earn 1% cashback as well.

What is ScanPay?

ScanPay is a financial technology company, and not a bank.Banking services are provided by Blue Ridge Bank N.A; Member FDIC. ScanPay banking accounts are FDIC insured up to $250,000 per depositor through Blue Ridge Bank N.A.

There are so many reasons to start using ScanPay.1. You do not have to purchase and carry a POS / card reader - Use your existing smartphone to accept all forms of digital payments.2. Your customers get to pay through their preferred payment medium, right from the safety of their own smartphone.3. Once you collect a payment, we instantly transfer the funds directly into your ScanPay banking account. Within 2 seconds. Now, there is no need to wait or follow-up for your hard-earned money.4. Earn 1% cashback every time you use your ScanPay Visa® debit card to shop, travel or dine.5. We are powered by Stripe, and can assure you of 100% secure payments.

Why should I use ScanPay?

ScanPay is the simplest way to accept payments for service professionals and small businesses on the go.You need to have an active US (+1) mobile number and go through a few basic checks to prove that you have a legit business. Afterall, safety of your funds is top priority for us.

Who can use ScanPay?

Currently, ScanPay works only in the US. We will inform you when we launch in other countries.

Where can I use ScanPay?

Keeping your money safe and data secure is top priority for us.1. We are powered by Stripe that helps millions of businesses to accept payments.2. Your ScanPay banking account is insured up to $250,000 through our banking partner, Blue Ridge Bank N.A.; Member FDIC.3. Purchases through your ScanPay debit card are protected by&nbsp;VISA’s Zero Liability Policy. What this means is - You will never be responsible for charges that you didn’t authorise.4. We have built-in bank-level security and data encryption to keep your personal info and account safe. Rest assured, world-class security is engineered in ScanPay software from the ground up.

Why should I trust ScanPay?

We take it seriously. Please refer to our privacy policy for full details.Here is the link - <a href="https://scanpay.tech/privacy-policy">https://goscanpay.com/privacy-policy</a>

How do you handle my personal information?

ScanPay is available on all platforms.&nbsp;On mobile, Apple smartphones running iOS 12 and above, and Android devices running version 5 and above are supported.&nbsp;On desktop or tablet, you can access your ScanPay account at <a href="https://web.scanpay.tech">https://web.scanpay.tech</a>

Which devices work with ScanPay?

No. You do not have to purchase any additional device to use ScanPay. You will be able to collect payments through your existing smartphone.

Do I have to purchase a POS or Card reader to use ScanPay?

No. There is no long-term contract or subscription involved. You can stop using ScanPay whenever you wish to. No penalty, no obligation whatsoever.

Is there a monthly or annual contract or subscription that I have to sign up for?

ScanPay follows a simple, transparent pricing structure. You have to pay 2.79% + 20 cents per transaction. That's it!There is no setup fees, subscription fees or any hidden fees.

How much do I have to pay to use ScanPay? Is there a setup or subscription fees involved?

Tap to Pay on iPhone lets you accept contactless payments, right on iPhone — without any extra terminals or hardware. Accept payments from contactless credit or debit cards, Apple Pay, Apple Watch, and smartphones with other digital wallets. All you need is to ScanPay app on your iPhone.

What is Tap to Pay on iPhone?

Tap to Pay on iPhone requires iPhone XS or later.

Which devices work with Tap to Pay on iPhone?

Tap to Pay on iPhone requires iOS 15.5 or later.Update to the latest iOS version for the best experience.

Which operating systems can use Tap to Pay on iPhone?

With Tap to Pay on iPhone, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallet and payment services, and contactless debit and credit cards.

What payment types can I accept with Tap to Pay on iPhone?

When accepting a contactless payment with Tap to Pay on iPhone, the user interface indicates where the customer should hold their card or device on the screen, and when the tap is successful.When the tap interface is ready, tilt your iPhone toward the customer. Ask the customer to hold their contactless payment method over the tap area until the animation indicates the payment has been completed, and you hear the Tap to Pay on iPhone success sound.

How do I accept payments with Tap to Pay on iPhone?

Contactless cards have an EMV® Contactless Indicator on the back or the front of the card.

How do I know if the customer's payment card is contactless?

This means that the customer is using a contactless card that is not supported. For example, an international customer may have a card that isn't widely accepted outside their region.

When a customer taps their card, the interface displays a “Try a Different Card” or “Unable to Read Card” error. What does this mean?

The performance of contactless cards can vary based on the card design, such as the card material or the location of the antenna. As a result, some cards connect more easily than others.Try the following to ensure a successful card read:<ol><li>First, ask the customer to hold their contactless payment card directly on the device with the chip on the left side and the longer side of the card lined up with the edge of the tap area for several seconds.</li><li>If the card still doesn't read, ask the customer to slide the card to center the chip directly over the notch on the device.</li><li>If the contactless card remains unread without any feedback from the interface, the card might have a damaged antenna or might not work with contactless payments.</li></ol>

What if a contactless payment card is not being read?

No. Tap to Pay on iPhone won't have a noticeable impact on battery life.

Will using Tap to Pay on iPhone affect the battery life of my device?

Getting started is quick and easy. &nbsp;1. Download the ScanPay mobile app from App Store or Google Play.2. Enter your mobile number, and verify it with OTP.3. Go through a few basic checks to prove that you have a legit business. &nbsp;Bingo! Sign-up is complete, and you are now ready to accept payments.

How do I signup and start using ScanPay?

No. As of now, you can register and signup for ScanPay through your mobile number only.&nbsp;However, after signing up, you can set a password in the ‘Help’ section of your mobile app. After you do that, you can sign-in by entering your password as well.

Can I sign up using my email id?

We have partnered with the the most reliable SMS and verification code provider in the US. Ideally, you should receive a code within seconds.However, in the rare case that you do not receive a text message, you can do two things -1. Wait for 60sec and the ‘Resend OTP’ link will get activated. Click on the link and we will send you another text message with the verification code.2. If you are still not receiving the OTP, chances are that you are in a low-network area at that point or there is some issue with your mobile network.We would have to request you to either try logging in a different place or wait for some time in that case.

I am not getting an OTP or verification code. What should I do?

Please don’t lose heart! &nbsp;While most of the professions have been listed, there is an odd-chance that a profession may have been missed out. &nbsp;You can select the ‘Other’ option in the drop-down list and continue the application.

My profession does not appear in the list of professions. What should I do?

Absolutely. We would love to have you onboard.After entering your mobile number and completing your OTP verification, a set of basic questions will be asked as part of the verification process.One of the questions would be - ‘What’s your company structure?’.If you don’t have a legal business structure, select ‘sole proprietorship’ and continue the application.

I do not have a legal business structure. Can I signup for ScanPay?

1. Your ScanPay account is FDIC-insured and a protected bank account. The government requires every bank to verify a customer’s identity before opening an account. We don’t perform a credit check, but we use your SSN to verify your identity.2. We take your security seriously. Your personal information is always encrypted as soon as you enter it in our app. It is only used for verification purposes as required by law and not shared or sold to any third parties.

Why do I have to share my Social Security Number (SSN)?

Having an active online presence lends credibility to your business. It helps establish your identity and speeds up the process of verification.You can share a link of your business website, presence on yellow pages/yelp or verified page on Instagram/Facebook.However, don’t lose heart if you don’t have one. We will check your other submissions and then approve your application if all information is found appropriate.

I do not have an online presence. Can I still use the ScanPay app?

We know it can be frustrating at times. But believe us, we are doing it for your safety only.KYC fraud is one of the biggest issues being faced by our financial system today. We want to make sure that no person can use a stolen ID card to apply for a ScanPay account.

I have already uploaded and given you my ID card. Why do I have to do a selfie verification?

We want to know the address where we can send your ScanPay Visa debit card.You may chose to give your business address or any other address that you consider appropriate.

I have already given my business address. Why are you asking for my shipping address?

Sometimes we’ll need to do another quick review to confirm information, such as your address if you’ve recently moved.But don’t worry, we’ll have someone reviewing your information and your application should move forward in 1-2 business days.

Why does my application need additional review?

Never!We don’t do a credit check. We just need to verify your identity to open your ScanPay account.

Do you check my credit history?

What should I do in case of any issues or confusions?

You are excited to start using ScanPay, and so are we to have you!We take pride in our speed of evaluating applications. However, as a security-first financial technology company, we take utmost care in screening applications for fraud.Once you submit your application, you will receive our reply within 24 working hours.

I have submitted all documents for verification. After how much time can I start using the ScanPay app?

Yes, you can now access the web version of the app on your desktop or tablet through <a href="https://web.scanpay.tech/">web.scanpay.tech</a>.&nbsp;&nbsp;However, please note that some features may not be available on the online version yet, but they will be coming in the future.

Can I use ScanPay on my desktop or tablet?

Currently, you can only access <a href="http://web.scanpay.tech/">web.scanpay.tech</a> as a desktop or tablet website. For the full experience, please download the ScanPay mobile app on your iOS or Android phone.

Can I access the web version on my phone without the app?

No, you can simply access the web version of the app through your web browser on your desktop or tablet by visiting <a href="https://web.scanpay.tech/">web.scanpay.tech</a>.

Do I need to download any new software to use ScanPay on my desktop or tablet?

The functionality is similar, but some features may not be available on the web version yet, but they will be coming in the future, and the layout and interface may be optimized for larger screens on desktops and tablets.

Is the web version of the app different from the mobile app?

Yes, the mobile app is still available for use and may have more features available.

Can I still use the mobile app if I prefer?

No, there are no additional fees for using the web version of the app.

Will there be any additional fees for using the web version of the app?

Not all features may be available on the web version yet, but they will be coming in the future.&nbsp;&nbsp;We recommend checking our website or app for updates on feature availability.

Will all features available on the mobile app also be available on the web version?

No. Currently, new users can only use the mobile app to sign up.

Can new users sign up on the web version?

Yes, you can be logged into both the mobile app and web app at the same time using the same account.

Can I be logged into both the mobile app and web app at the same time?

A dispute (or a chargeback) occurs when a customer questions or challenges a transaction with their bank or payment provider. The bank creates a formal dispute with ScanPay and reclaims the payment amount, pending investigation and resolution.

What is a dispute?

You can view all of your disputes by going to Disputes. On the mobile app, you can find it by opening the team menu on the top left of your home screen. On the web, you can find Disputes under the “Receipts” section. We’ll also send you notifications through email and mobile whenever a new dispute comes up.

How will I know when there is a dispute?

You can respond to a dispute on the app or web version. You will be prompted to provide evidence to support your response. The evidence may include any relevant documentation, such as invoices, receipts, or shipping information. You should carefully review the dispute reason and provide evidence to address the customer's concerns. If you does not respond within the given timeframe, the payment will be reversed, and the funds will be returned to the customer.&nbsp;&nbsp;For more information, check out <a href="https://www.goscanpay.com/blogs/How-to-respond-to-a-dispute">How to respond to a dispute?</a>

How can I respond to a dispute?

The evidence required will depend on the nature of the dispute. You should provide any relevant documentation that supports your case. For example, if the dispute reason is that the customer did not authorize the payment, you may provide evidence that the customer agreed to the payment, such as a signed contract or email confirmation. You should provide as much evidence as possible to support your response.&nbsp;For more information, check out <a href="https://www.goscanpay.com/blogs/Best-practices-for-submitting-evidence-to-challenge-a-dispute">Best practices for submitting evidence to challenge a dispute</a>

What evidence do I need to provide if I am challenging a dispute?

You have a limited amount of time to respond to a dispute. The exact timeframe will be provided for each dispute. You should respond as soon as possible to ensure that the dispute is resolved quickly.

How long do I have to respond to a dispute?

If you do not respond to a dispute, the payment will be reversed and the funds will be returned to the customer. You will also be charged a dispute fee, which is a fee charged by the payment processor for handling the dispute. You should respond to disputes as soon as possible to avoid the dispute fee and ensure that the dispute is resolved fairly.

What happens if I don't respond to a dispute?

The length of the dispute resolution process can vary depending on the complexity of the case and the response time of the parties involved. ScanPay will work to resolve disputes as quickly as possible. Generally, the process can take anywhere from 40-90 days.

How long does the dispute resolution process take?

If the dispute is resolved in favor of the customer, the payment will be reversed and the funds will be returned to the customer. You will also be charged a dispute fee. You should provide evidence to support your case to avoid losing the payment and being charged the dispute fee.

What happens if the dispute is resolved in favor of the customer?

You can take steps to prevent disputes by providing clear and accurate information about your products or services, responding promptly to customer inquiries or complaints, and ensuring that all refunds or returns are processed in a timely manner.&nbsp;&nbsp;You should also ensure that your payment policies are clear and that customers understand the payment process.&nbsp;For more information, check out <a href="https://www.goscanpay.com/blogs/Best-practices-for-accepting-digital-payments">10 best practices to accept digital payments and prevent a dispute</a>

Can I prevent disputes from happening?

With the ScanPay Catalog, you can create a list of items (for products and services) that you offer, service charges (like emergency or rush fees), and taxes that you have to collect. Your team can then quickly add them to your invoices as needed, saving you time and ensuring that your invoices are accurate and consistent.

What is the ScanPay Catalog feature?

Here are the steps-&nbsp;&nbsp;<ol><li>Go to the Catalog section - in the left-hand navigation bar on the web and in the team settings menu when you click the top left menu button.</li><li>Go to Items, Taxes, or Service Charges page and select “Create”</li><li>Fill in the required fields</li></ol>&nbsp;Items<ol><li>Item Name</li><li>Category - Adding an item to a category will help you find it more easily when creating an invoice.</li><li>Unit price</li><li>Taxes - Choose the taxes to be applied by default on this item.</li><li>Description - Enter a brief description of the item. You can always modify it on individual invoices.</li><li>SKU (optional) - Add an identifier to help you connect this item to your own records.</li></ol>&nbsp;Taxes<ol><li>Name</li><li>Tax rate (in %)</li><li>Apply Tax to -<ol><li>Items - Choose between 2 options<ol><li>All items - This option automatically adds this tax to all current and future items created.</li><li>Select items - This option allows you to select the individual items this tax rate will apply to. You can also add it to one-time items you create while creating an invoice.</li></ol></li><li>Service charges - Choose between 2 options.<ol><li>All service charges - This option automatically adds this tax to all current and future service charges created.</li><li>Select service charges - This option allows you to select the individual service charges this tax rate will apply to. You can also add it to any one-time service charges you create while creating an invoice.</li></ol></li></ol></li></ol>&nbsp;Service Charges<ol><li>Name</li><li>Amount - You choose to add a flat amount ($) or a percent (%). If you choose a percent (%), then it will be applied to your invoice’s sub-total.</li><li>Taxes - Choose the taxes to be applied by default on this item.subtotal</li><li>Click on Save.</li></ol>

How to create items, taxes, and service charges in the catalog?

Yes, you can edit or delete items from your ScanPay Catalog at any time. Simply navigate to the Catalog tab in the Invoicing section of your account and select the item you want to edit or delete. This makes it easy to keep your catalog up-to-date and accurate.

Can I edit or delete items from my ScanPay Catalog?

Yes, you can create categories to organize your ScanPay Catalog. This makes it easier to find the items you need when adding them to your invoices. For example, you could create categories for different types of services you offer, or categories for products from different suppliers.